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shane brady

Your Med Spa Is Losing Bookings Every Day You Wait to Respond

Most med spas lose 30 to 50 percent of their inbound leads simply because no one replied fast enough. A potential client asks about Botox or a laser package at 9pm, and by the time your front desk sees it the next morning, she has already booked somewhere else. Shane Brady builds custom AI systems that respond in under 60 seconds, book consultations automatically, and follow up until a lead converts, all without hiring another person.

Updated April 21, 2026

The AI workforce that handles this for your med spas business.

We don't build one giant AI bot. We build twelve specialists, each one trained on your med spas business and each one focused on a specific revenue leak. They work together as a team. You hire one or hire all of them. Here's what each agent does:

Riley, the AI Receptionist. Answers every call, qualifies the caller, books the job. 24/7.

Riley picks up the phone the moment it rings. She asks the right questions, looks up your calendar, and books the appointment before the caller has a chance to try the next contractor on Google. Every missed call becomes a captured job.

Plugs the missed calls leak. See Riley’s ROI calculator →

Cole, the AI Lead Closer. Responds to inbound web leads in under 60 seconds.

Cole is the first responder for every form fill, chat, or lead source. The second a lead lands, he's already replying in your voice with the right question, the right context, and the right next step. Response time goes from hours to seconds.

Plugs the slow follow-up leak. See Cole’s ROI calculator →

Ava, the AI Scheduler. Confirms, reminds, reschedules. No-shows go to zero.

Ava runs the calendar like a hawk. Day-before confirmations, morning-of reminders, and the second a customer says they can't make it she finds them a new slot before they ghost. Booked-to-completed ratio jumps.

Plugs the no-shows leak. See Ava’s ROI calculator →

Marcus, the AI Collector. Chases unpaid invoices. Polite. Persistent. Paid.

Marcus runs the AR follow-up your bookkeeper doesn't have time for. Day 1 friendly nudge, day 7 firmer reminder, day 14 escalation with a payment link. He recovers cash you'd otherwise write off and shrinks DSO.

Plugs the unpaid invoices leak. See Marcus’s ROI calculator →

Maya, the AI Support Agent. 24/7 customer service across web chat, SMS, and email.

Maya handles the customer service queue your team can't keep up with. She answers FAQs from your real knowledge base, processes refunds and returns, books rescheduling, and escalates only when a human truly needs to step in.

Plugs the support overload leak. See Maya’s ROI calculator →

Quinn, the AI Quote Closer. Sends quotes, follows up, recovers ghosted deals.

Quinn takes the quotes that went out and never came back. She runs a multi-week follow-up sequence built from what's actually closed your past deals, surfaces objections, and pulls ghosted prospects back into the pipeline.

Plugs the ghosted quotes leak. See Quinn’s ROI calculator →

Reese, the AI Onboarder. Walks every new customer through the first 30 days.

Reese owns the first 30 days. She welcomes every new customer, walks them through setup, checks in at the right milestones, and surfaces issues before they become churn. The customers who stick around are usually the ones who got onboarded right.

Plugs the early churn leak. See Reese’s ROI calculator →

Sage, the AI Reviewer. Asks every customer for a review. At the right moment.

Sage asks every customer for a review the moment they're happiest. She times the ask perfectly, sends through whichever channel they prefer, and routes negative feedback to you privately before it lands on Google.

Plugs the low review velocity leak. See Sage’s ROI calculator →

Drew, the AI Dispatcher. Routes incoming work to the right person, fast.

Drew triages every incoming job. He looks at location, skill required, tech availability, and customer priority, then routes it to the right person in seconds. Dispatch goes from a full-time job to a background process.

Plugs the dispatch admin leak. See Drew’s ROI calculator →

Beck, the AI Bookkeeper. Categorizes, reconciles, flags weirdness. Daily.

Beck handles the bookkeeping grind. He categorizes transactions, reconciles accounts, flags anything that looks off, and keeps your books month-end ready every single day. Your accountant gets clean data, your CPA bill drops.

Plugs the bookkeeping drag leak. See Beck’s ROI calculator →

Indi, the AI Marketer. Content, social, email campaigns. In your voice. At 5x output.

Indi runs the content engine. Blog posts, social, email campaigns, ad copy, review replies. She writes in your voice using your actual brand voice doc, ships on schedule, and measures every piece against real conversions.

Plugs the marketing bottleneck leak. See Indi’s ROI calculator →

Owen, the AI Reporter. Daily business dashboard, delivered to your inbox.

Owen pulls every number that matters every morning. Revenue, jobs booked, jobs completed, AR aging, lead source ROI, customer NPS. He delivers the dashboard at 6am so you walk into your day already knowing what's up.

Plugs the reporting drag leak. See Owen’s ROI calculator →

Every agent is custom-built around how your med spas business actually runs. The voice your phone agent uses, the questions it asks, the calendar it books into, the CRM it writes to, the pricing rules it follows: all configured to your operation. No generic chatbot energy. No off-the-shelf. The agents sound like you because they are trained on you.

Build with one agent first if you want to start small. Most clients pick the single biggest revenue leak (usually missed calls or slow follow-up) and ship that agent in 2 to 4 weeks. From there, the next agents stack on top because the foundation is already in place: the integrations, the knowledge base, the brand voice, the analytics. Each new agent is faster to build than the last.

Run the ROI calculator on every agent→

Your AI Workforce

Twelve AI employees ready to plug into your business.

Voice receptionist, lead closer, scheduler, collector, support, plus 7 more. Each one trained on your business.

Meet the workforce→
Riley, AI Voice Receptionist

Riley

Voice Receptionist

Cole, AI Lead Closer

Cole

Lead Closer

Ava, AI Scheduler

Ava

Scheduler

Marcus, AI Invoice Collector

Marcus

Invoice Collector

Common questions

We already use Vagaro for scheduling. Will this actually connect to it or just work around it?

The system is built to work with Vagaro directly. Depending on what Vagaro's API allows, booking confirmations, availability checks, and appointment triggers are all handled through the integration. You do not switch platforms or duplicate your data anywhere. If there are limitations in what Vagaro exposes through its API, Shane will map out exactly what can and cannot be automated before the build starts so there are no surprises.

What happens to the system if we stop working with you?

You keep everything. The workflows, the automations, the integrations. Shane builds in tools like n8n and Zapier that your team or another developer can manage if you choose to take it in-house. There is no proprietary platform you lose access to. This is one of the core differences between working with Shane versus subscribing to a SaaS product.

How long does it take to build and go live?

Most systems take 3 to 6 weeks from the end of the discovery call to going live. Simpler setups with one or two integrations are on the shorter end. More complex builds that cover lead response, consultation follow-up, review requests, and no-show recovery across multiple platforms take longer. You will see a working demo before anything touches a real lead.

We have tried chatbots before and clients hated them. How is this different?

Most chatbots are scripted decision trees that feel robotic and break the moment someone asks anything outside the script. The AI agents Shane builds use large language models, specifically Claude and ChatGPT, which means they can handle natural questions, adjust tone, and respond in a way that sounds human. They are also trained on your specific service menu, your pricing, your policies, and your brand voice. Clients typically do not realize they are talking to an AI unless you tell them.

Can this help with our Google review count? We are way behind a competitor nearby.

Yes, review generation is one of the fastest wins. The system sends a review request automatically after a completed appointment, timed so it catches the client while the experience is fresh. It includes a direct link to your Google profile so there is no friction. Med spas using this typically see their review count double or triple within the first 90 days compared to asking manually or not asking at all.

We are a small team. Will this create more work for us to manage?

The goal is the opposite. Once the system is live and tested, it runs without anyone on your team needing to manage it daily. Leads get responded to, consultations get booked, and follow-up goes out without your front desk doing anything. Shane monitors the backend and handles maintenance. Your team's job is to deliver great treatments, not to chase leads or send follow-up emails manually.

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